Privacy Policy
Effective Date: June 2, 2026
Randolph Outdoor ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, submit forms, communicate with us, or interact with our business.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Property address
- Service requests
- Project details
- Photos submitted for estimates
- Any other information you choose to provide
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Referring websites
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and estimate requests
- Schedule and manage services
- Provide customer support
- Send appointment reminders
- Deliver project updates
- Process payments and invoices
- Improve our website and services
- Comply with legal obligations
- Send marketing communications when permitted by law
SMS and Text Messaging Communications
By providing your mobile phone number and opting in, you consent to receive text messages from Randolph Outdoor regarding:
- Appointment confirmations
- Appointment reminders
- Project updates
- Service notifications
- Customer support communications
- Marketing and promotional messages (if consent is provided)
Message frequency may vary.
Message and data rates may apply based on your wireless carrier plan.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive text messages is not a condition of purchasing any goods or services.
How We Share Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers that help us operate our business, including:
- Customer relationship management (CRM) systems
- Scheduling and job management platforms
- Payment processors
- Website hosting providers
- Marketing and communication platforms
These providers are authorized to use your information only as necessary to perform services on our behalf.
Jobber Platform
We use Jobber to manage customer information, estimates, scheduling, invoicing, communications, and service delivery. Information submitted through our website or directly to Randolph Outdoor may be stored and processed through Jobber in accordance with their security and privacy practices.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Support marketing and advertising efforts
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
Analytics, Advertising and Call Tracking
We use outside tools to understand how people find and use our website and to measure whether our advertising works. These tools include:
- Google Analytics, which shows us which pages people visit, how long they stay and how they arrived at our site.
- Google Tag Manager, which loads our analytics and advertising tags on the website. It does not collect personal information on its own.
- Google Ads, which tells us when someone who clicked one of our ads goes on to call us or request an estimate.
- Meta Pixel, which does the same for ads we run on Facebook and Instagram.
These tools may set cookies or use similar technologies in your browser, and the companies behind them process that data under their own privacy policies.
When you arrive at our website from an ad or a tracked link, we save the ad click ID and campaign details from the web address (for example, which ad or campaign sent you) in your browser's local storage for up to 90 days. If you send us an estimate request during that time, those details are included with your request so we know which ad or campaign brought you to us.
Calls to the phone numbers on our website may be tracked and recorded through a call-tracking provider. The provider may show you a different phone number depending on how you found us, and it may log your phone number, the date, time and length of the call, and the page or ad that led to it. We use this to measure our advertising and to improve our customer service.
You can limit this tracking by blocking or clearing cookies and site data in your browser settings. You can also manage ad personalization through your Google account at adssettings.google.com, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage Meta ad preferences in your Facebook or Instagram settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of certain communications
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Randolph Outdoor
Website: randolphoutdoor.com
Fence Division: (352) 740-4660
Outdoor Division: (352) 636-0343
Email: info@randolphoutdoor.com
